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Im not defending Northern, i think they run dirty and poorly cleaned trains, however its out of their control. They are paid by the government to operate a certain number of services and the government takes a flat 80% of their ticket revenue earned from them in franchise fees. They run the rolling stock the dft assigns them, again they cant put on extra stock if a: it doesnt exist and b: the dft wont pay for it.
If you want less crowded trains complain to government, its them that really run our railways. With the exception of a few operators the franchises are glorified outsourced operational management.
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