Quote:
Originally Posted by Belmont Road
I shall be seeking compensation from Northern as the dalay caused me to miss a connecting train at Lincoln and I was over two hours late eventually. More people ought to use the complaint system,it looks bad on their performance data and they can be bought to book by the regulator - we put up with too much.
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The only delay clause Northern have in their passengers charter is:
If a delay to a Northern service adds an hour or more to your journey, we will offer you National Rail travel vouchers to the value of at least 50% of the fare you paid for that journey. The vouchers are available for use on Northern and other train operators' services.
Northern have got a snotty generic email they send you if you complain about delays of under an hour occuring on a regular basis.
Mots Northern stations outside of PTE areas are in a very shabby state. Shouldn't technically a rat infested station be closed until the problem is addressed or is that only after environmental health officers visit?