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'Other arrangements' is a broad thing, they could allow passengers to buy on the train (the easiest option), or, if they have spare staff, send a team of RPIs (two people) to the station (the prefered option) to issue tickets. Whatever the actual action is, there has to be some.
It would be unusual for non-ticket office staff to have the knowledge of the office machine as they would hardly ever use them. Equally, it would be unusual for there to be a spare member of booking office staff trained for work at that location (they have to know site specific information).
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REAL LIFE FACT: 3,000 people die each year putting their trousers on!
Well done for making it past that today!
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