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What you must all have noticed is that a lot of minutes delay is actually caused by the customer,(as passanger is considered non PC nowadays), with the kissy kissy by by at the train doors as the conductor is trying to close the doors for departure, I see this at many stations when working the Inverness sleepers.
I was told a few years ago when the Safeway was running the delay cost for that train was £450 per minute and £900 per minute for a train carrying Royal Mail but these sort of prices did not stop NR delaying us for a £60 per minute sprinting machine
Les
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