Quote:
Originally Posted by 222007
I do believe there is something in the passenger charter about this?
|
The problem is that there are so many different passenger charters for different rail companies.
Quote:
|
Usually in my experience if you have a serious delay the train crew will notify you that u could be eligable for componsations.
|
That hasn't happened in my experinece. Central trains didn't inform me that you are eligible for compensation if you are delayed by 31 minutes.
With the Virgin Trains incident I should have checked. I didn't think I was entitled to compensation because the problem was overhead wires being down, but apparently while some companies wouldn't compensate you for that, Virgin would. In this case the train was due to terminate at Birmingham but was being forced to terminate at Derby because of the delay and the conductors were busy finding out how many people they were for Birmingham and informing them about the replacement bus arrangement, rather than informing other passengers about compensation claims for the train being delayed by 125 minutes.