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I do believe there is something in the passenger charter about this? Usually in my experience if you have a serious delay the train crew will notify you that u could be eligable for componsations. I was on a central service last august when we hit a tree we were delayed for over 2 hours the gyard got every last passenger details. We were then contacted by central who gave a cash refund to all passenegers and a free journey to anywhere on there network. Not bad considering it was not there fault.
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