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Old 27th June 2007, 10:34
dlh1983 dlh1983 is offline  
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Join Date: Jun 2007
Location: Huddersfield
Posts: 41
Should passengers be made more aware of compensation for delayed journeys?

I think yes.

Lots of rail companies seem to have different regulations.

For example Northern Rail will compensate you if their service causes you to be more than an hour late at your final destination, including missed connections.

GNER also use one hour but don't include missed connections.

Central Trains and Transpennine Express use 30 minutes even though the length of their journeys are generally shorter than Northern Rail's.

I personally wish I had been made more aware as I didn't realise that I was entitled to about £10 compensation off Virgin Trains and £4.50 off Central Trains until I no longer had the tickets.

Also keeping your tickets sometimes causes a lot of bother leaving the station as at stations like Leeds and Liverpool Lime Street, they try to take single/half of return tickets off you as you leave the station.
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