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My best experience was with Midland Mainline back in the 90's.
I used the train to and from London for work and in those days the firm always paid for First Premier with breakfast.
Going to London was OK but coming back from London to Nottingham was a nightmare.
An earlier train had been cancelled so everyone had piled onto my train.
The train was packed so first class was full of £5 standard class upgrades.
I wasn't allowed to stand in first class despite having a legitimate £80 ticket and arriving 10 minutes before departure so I had to stand all the way to Leicester in Standard Class.
The ticket inspector said I was entitled to a refund on my ticket, of £5, the cost of upgrading.
He told me if I wasn't satisfied I'd have to write to the company.
Needless to say I wrote it off as a bad job.
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