http://actionforrail.org/
As a passenger, I've added the following to their Facebook page. Perhaps you all could add your two-pennorths, whether you are passengers, staff or enthusiasts.
Quote:
As an old fogie, I'd like not to have rely on ticket vending machines (need booking offices) and I'd like to have people ask when I'm unsure (station staff) and to take charge when things go wrong.(guards)
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