[Orient]

Hi there, we recently purchased the above, as new and now that we have come to run it we find that the gearing is not engaged correctly and whilst it runs one way on reverse it disengages and then can not be run at all without re positioning the gear over the cogs.

On opening we find that the motor drive is not even touching the gears due to the way the motor has been fitted. Apparently this is common but an easy fix, we are having difficulty undoing the screw that hold the motor mount so that we can hopefully resit the motor.

Any other suggestions would be appreciated and if this is a common problem,

thanks,