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Pesmo,
The actions of BRB are inexcusable. If the damage was as a result of a car accident then the cars insurers would pay up for reinstatement. BRB would have been within their rights to insist insurers replaced like for like. Sounds like complete incompetence. In these situations I always like to try to find out who is responsible ie which individual, decided brick was OK. People should be accountable but sadly many hide behind bureaucracy.
Mike
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