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In fairness, finding relief staff at short notice in remote parts of the network such as the far north of Scotland, as in this case, must be difficult but, it does happen in areas like London and Birmingham where there can be no excuse. Any company, particularly those who are supposed to be running a service, must have spare capacity available to meet contingencies.
They simply cannot expect that staff will never go sick and trains will never break down so that they must have systems in place when they do. It infuriates me when I hear that services have been cancelled due to staff shortages or train failures as though it was something that they never even remotely thought might happen. It's just a sign of badly managed organisations which have cut costs so much that they simply have no spare capacity to cover the inevitable.
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reflector
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