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Originally Posted by hairyhandedfool
I got 100% on my hour delay last time I used FTPE
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TPE offer 50% of a single (25% of a return) on 30 minutes delay and 100% of a single (50% of a return) on 60 minutes delay.
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this is dodgy ground at the best of times. the reason they say this, is that although you may have to wait longer, it is still your choice to travel on the service.
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If you have to be somewhere for a certain time, you will be inconveinced because of a delay or cancellation whenever you're told of it.
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how do you prove it is overcrowded? or that as a result you had to wait? trains leaving early are quite rare in the grand scheme of things and you are expected to be on the platform in good time for your train, even then how do you prove it was early?
I know where your coming from but some of that is just unworkable
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Someone who turns up at for a train at a station and finds the previous train was servely delayed or cancelled can just as easily claim that they arrived in time for the previous service. (In the national press someone got a criminal record for finding out which trains were late and then claiming they were on them all. They got found out because they claimed to be on two trains at the same time!)
The conductor could record that the train left people behind at a certain station, so it's on the company's records that people should get compensation.