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Old 18th March 2008, 13:15
hairyhandedfool hairyhandedfool is offline  
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Join Date: Mar 2008
Location: MANCHESTER
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Quote:
Originally Posted by hstudent View Post
I think there are a few things in passenger's charters which need to be changed or added, such as:......

......Currently Merseyrail only offer 20% on an hour or more despite operating a frequent local service, yet Transpennine Express offer 50%/25% on long distance routes. That should also mean that less passengers miss out on compensation that they are entitled to.....
I got 100% on my hour delay last time I used FTPE

Quote:
Originally Posted by hstudent View Post
.....Also TOCs shouldn't be able to say 'if you were told of the delay/cancellation before you bought your ticket then you are not entitled to compensation' as delays and cancellations are an inconveince whenever you're told of them.....
this is dodgy ground at the best of times. the reason they say this, is that although you may have to wait longer, it is still your choice to travel on the service.

Quote:
Originally Posted by hstudent View Post
....* If a train is too crowded to carry all the people who wish to travel on a journey then anyone who is delayed as a result of that should be entitled to compensation at the same rate. Also if a train leaves a station early due to the conductor's poor time keeping (that has happened on Northern Rail services where there is recovery time at certain services and request stops can be missed out, also making a train early.)
how do you prove it is overcrowded? or that as a result you had to wait? trains leaving early are quite rare in the grand scheme of things and you are expected to be on the platform in good time for your train, even then how do you prove it was early?

I know where your coming from but some of that is just unworkable
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