[hstudent]

I think there are a few things in passenger's charters which need to be changed or added, such as:

* A standard fixed compensation for delays across all TOCs. Maybe 30 minutes delay entitles you to compensation vouchers to 50% of a single ticket or 25% of a return, 60 minutes to 100%/50%, 120 minutes to a full refund.

Currently Merseyrail only offer 20% on an hour or more despite operating a frequent local service, yet Transpennine Express offer 50%/25% on long distance routes. That should also mean that less passengers miss out on compensation that they are entitled to.

Also TOCs shouldn't be able to say 'if you were told of the delay/cancellation before you bought your ticket then you are not entitled to compensation' as delays and cancellations are an inconveince whenever you're told of them.

* If a train is too crowded to carry all the people who wish to travel on a journey then anyone who is delayed as a result of that should be entitled to compensation at the same rate. Also if a train leaves a station early due to the conductor's poor time keeping (that has happened on Northern Rail services where there is recovery time at certain services and request stops can be missed out, also making a train early.)