43006 |
5th July 2007 23:19 |
Compensation from VWC and GNER
When I was living & working in N. London, I once travelled from Watford Junction to Edinburgh. It was in late August 2001, and I planned to get a VWC train leaving WJ at about 1345. It transpired that something had derailed in/around Wembley, preventing anything arriving at or leaving Euston (except the DC trains). The scheduled train eventually turned up 90 minutes late, but as we sped through Milton Keynes, the guard came round handing out leaflets explaining how to claim compensation. I used it and got a £42 voucher back on an £85 ticket, which I used on a GNER train a month later. For 2 years after that, I regularly (but legitimately) claimed compensation from GNER and they willingly coughed up. However, I had to get a form from the Kings Cross ticket desk - they were never volunteered on the train nor by staff wandering about the station. One thing fascinated me at the time - EVERY compensation voucher I received was to a value that was a factor of £21 (£21, £42, £63, etc). In the 2.5 years I used GNER, they compensated me a total of £231.
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