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#1
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Changes needed to passengers charters
I think there are a few things in passenger's charters which need to be changed or added, such as:
* A standard fixed compensation for delays across all TOCs. Maybe 30 minutes delay entitles you to compensation vouchers to 50% of a single ticket or 25% of a return, 60 minutes to 100%/50%, 120 minutes to a full refund. Currently Merseyrail only offer 20% on an hour or more despite operating a frequent local service, yet Transpennine Express offer 50%/25% on long distance routes. That should also mean that less passengers miss out on compensation that they are entitled to. Also TOCs shouldn't be able to say 'if you were told of the delay/cancellation before you bought your ticket then you are not entitled to compensation' as delays and cancellations are an inconveince whenever you're told of them. * If a train is too crowded to carry all the people who wish to travel on a journey then anyone who is delayed as a result of that should be entitled to compensation at the same rate. Also if a train leaves a station early due to the conductor's poor time keeping (that has happened on Northern Rail services where there is recovery time at certain services and request stops can be missed out, also making a train early.) |
#2
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I know where your coming from but some of that is just unworkable
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REAL LIFE FACT: 3,000 people die each year putting their trousers on! Well done for making it past that today! |
#3
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What happens if due to the delay you miss your / connection, flight and hence missed planned holiday abroad etc due to the delay . Should compensation for that be included as well?
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#4
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The real issue here is infact that people are in too much of a rush to get from a to b to c and back. they are too eager to get a train between 0730 and 0731 to go on a half hour journey in which they must arrive by 0800!
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REAL LIFE FACT: 3,000 people die each year putting their trousers on! Well done for making it past that today! |
#5
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TPE offer 50% of a single (25% of a return) on 30 minutes delay and 100% of a single (50% of a return) on 60 minutes delay.
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The conductor could record that the train left people behind at a certain station, so it's on the company's records that people should get compensation. Last edited by hstudent; 20th March 2008 at 11:47. |
#6
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No TOC would offer compensation for that. All I'm suggetsing is consistency. If a TOC uses a train that is too small to hold all the passengers wishing to travel on it then they are delayed for 60 minutes as a result of it, then they are delayed as a fault of "the railways", the same as a cancelled or delayed train.
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#7
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As if he/she hasn't enough to do on a train that busy, I suppose he/she will take down names and addresses just to be sure!! Face it, it's unworkable.
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REAL LIFE FACT: 3,000 people die each year putting their trousers on! Well done for making it past that today! |
#8
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#9
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Imagine I arrive at a station to board my train, which is delayed, I see the previous train leaving filled to the brim and ten people left behind. I decide to claim I was getting that service along with the ten people who were actually left behind. If the company decides to pay out based on the conductors report, who do they compensate? You can't expect a company to pay to anyone who claims based on a conductor saying it was full but ignoring the numbers involved, particularly if the next train, by any operator, is within an hour.
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REAL LIFE FACT: 3,000 people die each year putting their trousers on! Well done for making it past that today! |
#10
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You mentioned the next train may be a different operator. That's precisely why consistency is needed in passenger's charters. If an East Midlands Train service between Manchester and Sheffield is cancelled and you have to catch a TP Express one half an hour later, you won't get any compensation. If it was the TP Express train that was cancelled then you would get compensation. You also need to remember that TOCs promise to offer compensation for someone who made a seat reservation and had to stand. That could create more complications than my suggestion. If someone claimed that someone else was sat in their seat and the conductor did not make his or her way through the train, what would happen then? |
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