Quote:
Originally Posted by steam for ever
Oh, and one more thing, could Virgin please cease in calling the Buffet Car a 'shop'?
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A trip from Carlisle to London last year for me summed up everything that's wrong with Virgin. Now call me old fashioned if you like but, even if BR buffet car staff weren't always exactly welcoming, I remember the professional way that things were run. Anyway, when I arrived in Virgin's buffet car, the girl who was supposed to serve customers was sitting there reading with her back to the counter and her feet up on the wall (needless to say, I went away without buying anything to eat). A trivial incident perhaps but one that to me says everything about Virgin's absolute lack of professionalism.