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Where I do agree with the company is that something does need to be done to stop people travelling without tickets but I don't think this is it.
Things have improved a bit but there are still plenty of occasions when tickets on trains are not checked. Even when they are, conductors passing swiftly through the train asking "Tickets from.......?" means that those without tickets just lie low in their book avoiding eye contact with the conductor and getting away with it.
I can't see the day when all stations will be gated so effective checks on trains are essential. More travelling inspectors would help and wuld soon more than pay for themselves.
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reflector
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