[steam for ever]

I have complained in the past about northern, but now enough is enough.
Yesterday on my way home I counted 40 people between the front seats and the drivers cab on the 142 in charge.
There was an unbelievable crush and there was around 4 people in the vestibule. The fact is that you (northern rail) are taking the ****.

You are quite happy to see trains dangerously overcrowded, with must be at least twice the number of recommended passengers on board. It is dangerous and most likely unlawful.
There is a high risk of people getting hurt, and lets not forget that the majority of the trains are in very bad condition.
Granted, some trains are appearing externally cleaner in recent months, but that does not substitiute for the foul state on the interior.

Toilets seem to be universally blocked, with much urine on the floor and taps that do not work and soap dispensers that do not dispense.

Your staff can be rude and unhelpful. I understand that you must go through the DFT to aqquire new or more trains, but with nothing so much as an apology, your conduct is quite honestly disgusting.
DMUs break down on a regular basis (despite your reliability rating) and substitutes are poor, with no extra services although the number of passengers build up.

You have failed in your duty of care and care and current standards stand
out from other TOCs as being almost third world.
Quite plainly you do not deserve the extension to the franchise. All this and still your website goes on about how good you are.

Sooner or later there will be an accident. One that is too terrible to think of and you and no one else will be at fault, and I am amazed that it has not already happened.
Do something.
Not next year, not next month, do it NOW!!!!!