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I can agree with both sides on this. I think it could seem wrong to have barriers at this sation, as it is one of Yorks greatest symbols and a major attraction to all visiting the city. There is no better way to arrive than by train.
However, when you see NXEC and XC services during the peak at full capacity with standing pax, it is very easy to faredodge a few miles down the network. The conductors cannot get around all coaches in time.
Surely the best solotuon (but not te most cost effective) would be to have staff employed for revenue protection during the peak hours (e.g. 07:00-11:30 and 15:00-19:30) to combat the faredodging sistuation during the hotspot times. Then just have the station as normal during the rest of the time, since then most of the time conductors will check onboard.
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